If you are just browsing our website, we will not collect any personal information about you. This website only collects data that you enter into the website, for example, if you sign up for email alerts or if you submit a form. If you subscribe to any of our mailing lists, we will use your information to send you the information you have requested.
We use cookies which collect information about the usage and performance of our website. The information that the cookies collect is anonymous other than your IP address. We use this information to analyse usage of our website by visitors to improve its performance and to inform decisions about content, layout and operation of the website and our services or products.
This notice explains what data we process, why, how it is legal and your rights.
This Privacy Notice applies to personal data collected through our website www.hollowaycontrols.co.uk
This Privacy Notice is provided by Holloway Control Systems Ltd ('we' or 'us'). We are a 'controller' for the purposes of the General Data Protection Regulation (EU) 2016/679 ("Data Protection Laws").
We take your privacy very seriously. We ask that you read this Privacy Notice carefully as it contains important information about our processing and your rights.
If you have any questions about this Privacy Notice, how we handle your personal data, or want to exercise any of your rights, please contact:
• Contact: Mrs Selina Childs
• Address: Unit 1, Halesfield 24, Telford, Shropshire, TF74NZ
• Phone: +44 1952 680385
• Email: accounts@hollowaycontrols.co.uk
We may change this Privacy Notice from time to time. You should check this Privacy Notice occasionally to ensure you are aware of the most recent version that will apply each time you access this website.
Personal Data Provided by You.
Visitors Only
If you are just browsing our website we will not collect personal data, other than your IP address collected through our cookies. We will collect information about your usage of our website through cookies.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about products we think you will be interested in. We collect this information so that we can:1. tailor and personalise user experience;2. monitor our website usage to improve its content, layout and performance;3. improve our services and products;
Information You Submit
We process personal information about you such as your name, address, email address and telephone number and anything else that you provide us, when you contact us by filling in an enquiry form, complaints form, or placing an order on the website, in order to respond to the enquiry or complaint you are making.
We also collect personal information when you contact us, send us feedback or complete surveys which we use to improve our services and products in the future.
Marketing Emails
If you sign up to receive our marketing emails, we will use your name and email address to send you the material you have requested.
You can unsubscribe at any time by contacting us at the details set out above or clicking the "unsubscribe" link in the emails that you receive.
Please note that at this time, Holloway Control Systems do not use Marketing emails.
Sensitive Personal Data Provided by You
We do not collect any sensitive personal data about you.
Personal Information About Other Individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on their behalf and has agreed that you can.
We are allowed to process your personal data on the basis that it is in our legitimate interests to:
Monitor how our website is used in order to improve it. We use aggregated data to do this so it does not impact on your privacy;
Respond to enquiries, complaints and requests in order to serve our customers. We will only use your personal data for this purpose. If you are an existing customer, we may add information about the enquiry, complaint or request to other records we hold about you so we can provide a better customer service;
Respond to your request to purchase, so that we can fulfil your order,
Send you materials you have requested, using the data you have provided.
Please be aware that you have the right to object to the processing of your data of any of the legitimate interests identified.
Holloway Control Systems do not use any third party data management services/companies and as such we are able to keep your data secure with all data storage being managed by Holloway Control Systems directly. How we keep your data secure
We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities. Your data is kept encrypted on our servers where only designated management persons have access to these files.
The information below provides details about how long we will process your data.
Cookies are set to expire six months or a year after being created, although some cookies are set with an expiration date in the past. This is done because the cookies are only needed for the duration of the visit. The browser will automatically delete them after you leave the website. Users can also remove any cookies from their browser manually at any time, as well as set their browser to refuse cookies if they choose to do so.
Until the enquiry has been completed and no further responses are received for a reasonable period. If you are an existing customer, the enquiry may be added to other information that we hold about you as a customer.
For a period of up to 6 years after resolution of the complaint. If you are an existing customer, the complaint and its resolution may be added to other information that we hold about you as a customer.
Until you tell us that you no longer wish to receive the subscription or marketing material by unsubscribing.
For a period of up to 6 years. If you are an existing customer, any additional information may be added to other information that we hold about you as a customer.
As a data subject, you have the following legal rights:
• the right of access to personal data relating to you• the right to correct any mistakes in your information
• the right to ask us to stop contacting you with direct marketing
• the right to prevent your personal data being processed in some circumstances
• the right to object to processing of your data where processed on the grounds of legitimate interests
• the right to erasure in some circumstances
If you would like to exercise your rights, please contact us at the details set out above.
We will respond to any rights that you exercise within one week of receiving your request, unless the request is particularly complex, in which case we will respond within one month.
Please note that exceptions apply to some of these rights which we will apply in accordance with the law.
If you do not think that we have processed your data in accordance with this Privacy Notice, you should let us know as soon as possible. You also have the right to complain to the Information Commissioner's Office. Information about how to do this is available on his website at www.ico.org.uk
